Store Policies
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By using this website and purchasing our woodworking plans or physical products, you agree to these terms.
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Wood is a live, organic material, which means no two pieces are exactly alike, and perfection is not possible. Natural variations in grain patterns, knots, mineral streaks, spalting, small checks, the existence of sapwood, and colors are normal characteristics of wood and are not considered defects.
Because wood expands and contracts dynamically in response to its environment, wood movement due to changes in humidity and temperature are a natural behavior. This impacts dimensional tolerances, hand made products and wood movement may result in final measurements being off by fractions of an inch. Similarly the color of wood changes over time with exposure to oxygen, and UV light. Some species colors can change dramatically over relatively short periods of time, while others may remain almost completely stable over much longer timeframes.
While these unique elements can be seen as proof of authentic, non-mass-produced craftsmanship, we cannot guarantee exact color, grain matches, perfect uniformity, or exact dimensions for any item.
All pieces are made from kiln-dried wood with a moisture level in the 8-11% range (optimal for the PNW). This ensures pieces remain as stable as possible, but the buyer is responsible for maintaining the environment the piece is kept in. Exposing luxury solid wood furniture or other items to extreme unmitigated temperature and humidity changes WILL induce movements. Minor seasonal twisting, checking, or wood movement is an inherent natural characteristic of wood, especially slabs, and not considered a manufacturing defect, or a valid reason for a refund.
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We make every effort to display product colors as accurately as possible. However, due to variations in camera settings, lighting, and individual monitor displays, we cannot guarantee that the color you see on your screen is an exact representation of the physical product.
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Transit time depends on carrier and destination. Delivery times are estimates, not guarantees.
Furniture, large items, or custom commissions requiring freight shipments will be arranged on a case by case basis and you will be contacted to arrange delivery.
Flat-rate freight shipping for furniture and large items covers standard curbside delivery. High-density metro areas (e.g., Manhattan), islands, or remote zones may require additional carrier surcharges billed post-purchase.
Duties and Customs are the responsibility of the buyer.
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All sales are final on custom orders and digital downloadable items.
We have a 14-day return policy for standard orders, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, or for any return questions, you can contact us at adamarmistead@gmail.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers will be responsible for return shipping.
Exchanges:
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new one.
Refunds:
Once we receive and inspect your return, we’ll notify you of the approval status.
Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since we have approved your return, please contact us at adamarmistead@gmail.com. -
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it.
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Purchasing a digital woodworking plan grants you a personal, non-exclusive, non-transferable license to use the files.
You may not resell, share, sublicense, or distribute digital files or printed copies of the plans to third parties.
You may build physical items from our plans to sell locally in small batches, but mass production requires written permission.
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Contact Me for Custom Orders.
Prices for physical projects are listed in US dollars and exclude local sales tax and shipping fees.
Custom physical builds require a nonrefundable 50% upfront deposit for materials, with the final balance due upon completion.
Physical items ship via standard freight or parcel carriers. Delivery times are estimates, not guarantees. See our shipping policy for more information.